Using myfuture in the classroom? Having issues?

In some cases, teachers have experienced slow access or response times when using myfuture with several students at once.

myfuture has been upgraded to increase its capacity and performance, across all areas of the service, including the new My Guide 2.0. We have replicated classroom usage and have confirmed that My Guide can easily manage the equivalent of 40 concurrent users from a single location.

To get the best results in the classroom you need to ensure that your internet traffic limits and settings are suitable for using My Guide with multiple users. We would recommend working with your IT support officer(s) to ensure that your school has the appropriate infrastructure and internet service provision in place to deal with myfuture traffic.

We know of several schools who have successfully used myfuture with many students using My Guide concurrently by ensuring their systems are set up appropriately.

Still experiencing difficulties?

If you continue to experience difficulties after discussing this with your IT Support team please contact the myfuture helpdesk on Contact Us.

To assist us in helping you with your investigation can you please provide us with the information, such as:

• What time and day did the issue arise?
• Have you experienced this issue before?
• Can you re-produce the problem? If you can, what steps did you take?
• What page were you on when the issue/error appeared? (please provide URL if available)
• How many users were accessing the site and were they all following the same steps at the same time?
• Did the error appear for everyone or a single user? If it was a single user, can you provide us with their username?
• If an error appeared can you provide a screenshot or describe it?
• Have you experienced similar issues while accessing other websites as a group?
• What browser are you using? (IE6, 7, 8 or Firefox 2,3 or Opera or Safari or Other)
• What operating system are you using? (Windows XP, Vista, 7 or Apple OS or Linux)
• Is everyone using the same operating system and browser?
• Are there any restrictions placed on the browser or operating system? (No cookies, no javascript, no flash)
• Have you tried it from home/office as a single user?

We understand that some of this information may not be available. In this circumstance please provide the information you have available.